Shipping policy

Shipping Policy

At Clothly, we want every customer to enjoy a smooth, safe, and reliable shopping experience. Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays. During high-demand seasons, promotions, or holidays, processing may take slightly longer.

Shipping Time

Estimated delivery time:

United States: 5–8 business days
International Orders: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, customs clearance, and other unexpected delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to update after your order has been shipped.

Shipping Cost

Shipping costs are calculated at checkout based on your order and delivery location.

Any available free shipping offer or promotion will be displayed at checkout before payment.

Correct Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Clothly is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us immediately at:

info@clothly.shop

Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please check your tracking information first.

If your tracking has not updated for several days or your package appears to be missing, contact us at:

info@clothly.shop

We will do our best to assist you and help resolve the issue with the shipping carrier.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, Clothly is not responsible for lost or stolen packages.

Please make sure your delivery address is safe and secure. If your package is marked as delivered but you did not receive it, we recommend checking with your local carrier, neighbors, apartment office, or building management.